Loved by Hitchin & Family Run Since 1978

01462 433 944

Privacy Policy for Mill Fabrics

 

Effective Date: 4 September 2026

Mill Fabrics (“we”, “us”, or “our”) operates the website millfabrics.co.uk. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or get in touch with us. We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

     

      • Business Name: Mill Fabrics

      • Address: 40 Churchyard Walk, Hitchin, SG5 1DW

      • Email: info@millfabrics.org.uk

      • Telephone: 01462 433 944

    Mill Fabrics is the data controller responsible for your personal data.

    2. The Data We Collect

    Because our website is strictly informational and does not process online transactions or take customer orders, we keep personal data collection to a minimum:

       

        • Contact Information: If you contact us directly via email, contact forms, or telephone, we may collect your name, email address, phone number, and any details included in your message.

        • Technical & Usage Data: When you browse our site, our hosting servers may automatically record standard technical data, such as your IP address, browser type, operating system, and pages visited.

      We do not collect sensitive personal data or financial and payment information through this website.

      3. How We Use Your Information

      We only use your personal data for legitimate business purposes, including:

         

          • Responding directly to your inquiries, stock questions, or customer service requests.

          • Ensuring the security, stability, and smooth technical performance of our website.

        Under UK GDPR, our lawful basis for processing this information is our legitimate interest in answering customer enquiries and managing our business operations efficiently.

        4. Cookies and Tracking

        Our website may use essential cookies to ensure basic site functionality and security. If non-essential cookies (such as analytics tools to understand visitor numbers) are implemented, we will ask for your explicit consent via a cookie banner before setting them on your device. You can adjust your browser settings at any time to refuse all or some cookies.

        5. Sharing Your Information

        We do not sell, rent, or trade your personal information. We may share minimal technical data with trusted third-party service providers who assist in running our website, such as web hosting providers and IT support. These partners are bound by strict confidentiality and UK data protection obligations.

        We will only disclose your data to legal authorities if required to do so by law.

        6. Data Security and Retention

        We employ appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, or misuse.

        We retain your contact details only for as long as necessary to fulfill the purpose of your enquiry, after which the information is securely deleted.

        7. Your Legal Rights

        Under UK data protection laws, you have rights regarding your personal data, including:

           

            • Right of Access: The right to request a copy of the personal information we hold about you.

            • Right to Rectification: The right to ask us to correct inaccurate or incomplete data.

            • Right to Erasure: The right to request that we delete your personal data where there is no valid reason for us to keep it.

            • Right to Restriction or Objection: The right to object to or limit how we process your data.

          To exercise any of these rights, please reach out using the contact details below.

          8. How to Contact Us or Lodge a Complaint

          If you have questions about this policy or wish to exercise your data rights, contact us at:

             

              • Email: info@millfabrics.org.uk

              • Post: Mill Fabrics, 40 Churchyard Walk, Hitchin, SG5 1DW

              • Phone: 01462 433 944

            You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, via ico.org.uk or by telephone on 0303 123 1113. We would, however, appreciate the chance to address your concerns directly before you approach the ICO.